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Blind or partially-sighted

Access

There are six steps at the Ambassadors' Entrance, the main entrance to the Palace, and 47 steps on the Grand Staircase leading up to the State Rooms.

A permanent handrail is available on both sides of the Staircase.

There are 41 steps down on the Ministers' Staircase at the end of the tour – a permanent handrail is available on both sides of the Staircase.

The Ministers' Staircase

The Ministers' Staircase ©

There are ten steps from the West Terrace down into the Garden.

Flooring and surfaces

Most rooms are carpeted and some have polished wooden floors.

The temporary structures on arrival and in the Garden have decking flooring and the garden path is gravel.

The garden path.

The garden path. ©

As Buckingham Palace is an historic building, the floors may be uneven.

 

Respite seating

A visit to Buckingham Palace lasts approximately 2-3 hours. Seating is available in most rooms along the visitor route, on the West Terrace and in the Garden.

Seating available in the entrance area.

Seating available in the entrance area. ©

You are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers. Folding stools can be borrowed and are available upon request, subject to availability.

 

Audio Tour

A complimentary descriptive audio tour is available in English. Non-descriptive multimedia tours are also available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian. A family tour is also available.

 

Visual aids

Transcripts of the multimedia tour and the Visitor Information leaflet are available in large print and can be collected from the audio tour distribution area at the start of the visit.

 

Assistance animals

Assistance animals are welcome and water is available on request.

 

Shops

The shop is at the end of the visitor route, in the Garden. There are ten steps down into the Garden. The shop flooring is lino. 

An alternative shop, with level access, is located at the end of the Marble Hall. This shop is carpeted.

The accessible shop.

The accessible shop. ©

Toilets

Accessible toilets are available inside the Palace at the beginning of the Access Route and at the end of the visit in the Garden.

For more information or to feed back please e-mail specialistsales@royalcollection.org.uk