Mobile menu

Blind or partially-sighted

Access

The Castle is situated at the top of a steep hill.

There are two stepped entrances into the Castle. There are 17 stone steps into Queen Mary's Dolls' House from the North Terrace.

The steps into Queen Mary's Dolls' House.

The steps into Queen Mary's Dolls' House. ©

Alternatively there are nine stone steps and then 11 carpeted steps into the main building.

Stone steps in to the building.

Stone steps in to the building. ©

Carpeted steps inside the building.

Carpeted steps inside the building. ©

There are 28 steps in the Grand Staircase which leads to the State Apartments.

The Grand Staircase which leads to the State Apartments at Windsor Castle

The Grand Staircase leading to the State Apartments Photographer: Ian Jones

Alternative ramped access is available by entering the building via the Access Entrance in Engine Court, and lift access is available for access to the State Apartments and Semi-State Apartments.

 

St George's Chapel

There are 3 stone steps into St George’s Chapel. An alternative entrance without steps is available, please ring the bell at the main chapel entrance. Inside the Chapel there are six sets of steps (minimum 1 step, maximum 3 steps) all of which have access ramps.

Stone steps into St George’s Chapel

Stone steps into St George’s Chapel ©

Flooring and surfaces

Most rooms are carpeted with thick pile carpet or polished wooden floors.

St George's Chapel has stone floors. In some outside areas the ground is cobbled and uneven. As Windsor Castle is an historic building, the floors may be uneven and visitors should take care.

 

Visual aids

Orders of Service, Hymn books and Psalters are available in large print for use in Services in St George’s Chapel. Some Orders of Service are available in Braille.

Tactile boards with materials and fabrics used in the structure and decoration of the Castle are available in the King's Drawing Room, the Guard Chamber, the Grand Reception Room and Lantern Lobby. Please ask a member of staff if you wish to use them.

 

Audio Tour

A complimentary descriptive audio tour is available in English. Non-descriptive tours are also available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Chinese
  • Brazilian Portuguese
  • Russian

 

Assistance animals

Assistance animals are welcome and water is available on request.

 

Shops

There are four shops at Windsor Castle, they are located in the Courtyard, Middle Ward, Engine Court and Lower Ward. All shops are on one level and accessible, with stone flooring. Middle Ward shop is the largest with easy access and plenty of room to manoeuvre.

In St George's Chapel, the Cloister shop is on a level with stone flooring.

 

Toilets 

Accessible toilets are located at the Admission Centre, on the North Terrace and in Engine Court and are locked with a RADAR key. Please ask a Warden to unlock them if you do not have your own key.

For more information or to feed back please e-mail specialistsales@royalcollection.org.uk